I’ve been a Sprint customer for just over three years this go’
round and for a year at my previous employer…these four years have given me the
insight to say that Sprint does not care about their customers. If they did care, they absolutely would make their
customer service better!
I will say that if you have a simple issue like an ESN
change, or rate plan change it usually is not a problem (as long as you don’t
try to add a blackberry or something like that). However if you have a real
technical problem or (heaven forbid) a service issue then you might as well “strap
in†because it is going to be a long, rough, ride (think Baja 1000). To add insult to injury each time you call
you’ll be forced to fight the labyrinth of phone system @$## to finally reach someone
(after 30 minutes on hold) that may know the proper person in which to transfer
you: all this so that your problem can
be explained yet again after being transferred. It seems that a customer should
not be required to keep a glossary of cooperate lingo and an even longer list
of internal phone numbers and codes just to ensure they can get to a person that
can resolve legitimate issues!
Today I called for the 12th time on the same
service issue, and although I have wasted over 11 hours on the phone trying to
get this known issue (Sprint has admitted there is an issue) resolved; I wasn’t
overly upset until I glanced down at the display on my phone and it read 2
hours 14 minutes and 37 seconds. It was
at that point I decided it would be best to just simply move our corporate
account (all 30 phones) to Verizon. After
all we are not in a contract so beyond the handset cost (which Verizon will
subsidize) what do we have to loose…
Nothing…oh sure a little time and frustration with porting
30 numbers, but beyond that nothing…Yet still I sit on the phone and altercate
with Sprint; WHY? The simple answer it:
I want to like them, I REALLY, REALLY, want to like them…after all they now sponsor
NASCAR!
